Frequently asked questions
Clear answers about compatibility, installation, activation, refunds, and using your usual number while traveling.
Is my device compatible?
Your phone or tablet must support eSIM and be carrier-unlocked. Check the device settings or manufacturer specifications before buying.
Can I keep my number and WhatsApp?
Yes. Use the eSIM for travel data while keeping your primary SIM active. WhatsApp stays linked to your existing account and number.
When should I install and activate?
Install before departure when possible. Most plans start when the eSIM first connects to a supported network at your destination; check the plan details.
How fast is delivery?
Your QR code and manual activation details are normally available immediately after successful payment by email and in your account.
Can I use hotspot or tethering?
Most plans allow hotspot use, but network and plan restrictions can vary. Review the plan details before purchase.
What is the refund policy?
Contact [email protected] before installing or activating the eSIM. Eligibility depends on whether the eSIM has been delivered, installed, activated, or used.